Terms and Conditions

These Terms and Conditions govern Season bookings, participation in the NEOKIDS Seasons and the holiday camps.

This English version is provided for convenience. The German version is legally binding.

1. Scope

These Terms and Conditions apply to all reservations, courses, camps and services of Lukac Interactive, Zurich (hereinafter the “Provider”) booked via the website neo.kids. The Provider's contracting party is the adult person with parental authority who makes the booking (hereinafter the “Customer”).

By making a reservation or a booking, the Customer accepts these Terms and Conditions.

2. The offer

NEOKIDS is a programme for children aged 7 and over in Zurich. A Season comprises 12 sessions of 90 minutes each, as a rule one session per week; there are no sessions during the Zurich school holidays. All required materials are included in the price.

The children work in small groups of no more than 8 children. When booking, the Customer chooses a group (weekday and time); the sessions take place on the Provider's premises at Heinrichstrasse 177, 8005 Zürich. The schedule of sessions is communicated with the booking confirmation. Current groups: Saturday, 10:00–11:30 · 24 October 2026 to 23 January 2027; Wednesday, 13:30–15:00 · 11 November 2026 to 10 February 2027.

In addition, the Provider offers holiday camps during the school holidays (section 6). A Season does not renew automatically. A new booking is required for a further Season.

3. Season booking

A Season slot is booked bindingly via the website. The number of slots per group is limited; slots are allocated in the order in which bookings are received. A separate slot must be booked for each child; siblings can be combined in one booking.

Earlier reservations (CHF 20 per child):

Anyone who reserved a slot before 19 October 2026 receives a personal booking link. If the booking is completed by 22 October 2026, the reservation fee is credited in full against the first payment and the reserved slot remains held.
After this date, the reserved slot is released and the reservation fee is forfeited. A booking remains possible as long as slots are available, then at the regular price.
If the chosen group does not go ahead because too few children have registered, we will offer a slot in another group where possible. Otherwise, the reservation fee and any amounts paid are refunded in full.

4. Conclusion of the contract

The contract for participation in the Season is concluded upon successful completion of the first payment (instalment 1 or one-off payment); the Customer receives a confirmation with an invoice by e-mail.

5. Prices and payment (Season)

All prices are in Swiss francs (CHF). A Season costs CHF 1020 per child for 12 sessions of 90 minutes each, materials included. When booking, the Customer chooses between two payment options:

3 instalments of CHF 340: Instalment 1 is charged at the time of booking. Instalment 2 is due after the 4th session and instalment 3 after the 8th session; for each of these the Provider sends a payment link by e-mail, payable within 10 days.
One-off payment: CHF 1020 at the time of booking.

The instalments are not a membership that can be cancelled at will, but payment in instalments for the entire Season. Payment is made via our payment service provider Stripe (card, TWINT and other payment methods offered). If an instalment remains unpaid despite a reminder, the Provider may exclude the child from participation until payment has been received.

6. Holiday camps

Holiday camps are full-day programmes (Monday to Friday, 9:00–17:00) on the Provider's premises at Heinrichstrasse 177, 8005 Zürich. A camp week costs CHF 490 per child; materials and a morning snack are included, the children bring their own lunch (lunchbox). Camp weeks can be booked individually and independently of a Season.

As with the Season, registration takes the form of a reservation: the slot is secured upon payment of the reservation fee of CHF 40 per child and week via Stripe. The reservation fee is credited in full against the camp price; the Provider invoices the remaining balance of CHF 450 per child and week before the camp. Participation becomes binding upon payment of the remaining balance.

Together with the remaining balance, extended care can be booked at CHF 50 per week each: Early Drop-off (care from 8:00) and Late Checkout (care until 18:00). During extended care, basic supervision is provided (free play or quiet activities, no course programme). The same withdrawal and refund rules apply to the extended-care add-ons as to the camp week.

Camp go-ahead, withdrawal and refunds:

The reservation fee secures the slot and allows the Provider to plan rooms, materials and staff with certainty. It is not refunded if the Customer withdraws; it is refunded only if the camp week does not go ahead.
Each camp week goes ahead from 8 registered children. The Provider decides whether a week goes ahead by 31 January 2027. If a week does not go ahead, all payments made are refunded.
After payment of the remaining balance, withdrawal is possible until 31 January 2027; the remaining balance is then refunded in full while the reservation fee is retained. In the event of a later withdrawal, the remaining balance is refunded if the slot can be filled by another child; otherwise 50% of the remaining balance is refunded.
Individual camp days missed by the Customer or the child are not refunded.

7. Right of withdrawal and refunds (Season)

We grant a voluntary right of withdrawal of 14 days from the start of the course.

If, within 14 days of the first course day, you find that the programme is not the right fit for your child, you can withdraw from the contract.

In the event of withdrawal within the 14-day period:

You pay only the first instalment (CHF 340) of the Season.
Any further instalments already paid, or the remainder of a one-off payment, are refunded in full.
The refund is made to the original payment method.

To exercise your right of withdrawal, please contact us by e-mail, enclosing your booking confirmation.

After the 14-day period has expired, no further refund is possible and any outstanding instalments remain due, as the course slots have been allocated bindingly.

8. Cancelled sessions and cancellation by the Provider

Should a session be cancelled due to unforeseen circumstances (e.g. illness of the course leader, force majeure), it will be rescheduled or refunded on a pro-rata basis.

If a Season, a group or a camp week does not go ahead because too few children have registered, any amounts already paid are refunded in full.

9. Missed sessions

Sessions missed by the Customer or the child (e.g. due to illness or holidays) cannot be made up or refunded. The course fee remains unchanged.

10. Safety, tools and supervision

At NEOKIDS the children work with real tools (e.g. soldering irons, hand tools, electronic components) – always under guidance, in small groups and according to clear safety rules. By making the booking, the Customer confirms their consent to this.

Before the first session, the Customer informs us of any health restrictions, allergies or other circumstances relevant to safe participation. The Provider may exclude children from individual activities where this is necessary for safety reasons.

During course or camp hours, the duty of supervision lies with the course leaders; before and after, it lies with the parents or legal guardians. Dropping off and collecting the children is the responsibility of the parents or legal guardians.

11. Photo and video recordings

We take and use recordings of children for documentation or communication purposes only with the prior, express consent of the parents or legal guardians. This consent is voluntary and can be revoked at any time with effect for the future.

12. Liability

The Provider is not liable for damage arising during the course, unless it is attributable to gross negligence or intent. No liability is accepted for personal belongings brought along. Taking out accident and personal liability insurance is the responsibility of the parents or legal guardians.

13. Data protection

Information on how we process personal data can be found in our Privacy Policy.

14. Applicable law and place of jurisdiction

Swiss law applies exclusively. The place of jurisdiction is Zurich, to the extent permitted by law.

15. Changes to these Terms and Conditions

The Provider reserves the right to amend these Terms and Conditions at any time. The version in force at the time of the reservation or booking applies.

Last updated: 19 October 2026